FREQUENTLY ASKED QUESTIONS
Questions? We’re Here to Help.
Find answers to common questions about scheduling, wheelchair accessibility, passenger assistance, service areas, payment, and what to expect when riding with Blooming Rides.
Booking & Scheduling
How do I request transportation?
You can submit a transportation request through our online scheduling form or call Blooming Rides at (774) 300-9097. Once we receive your request, our team will review the trip details and follow up regarding availability, pricing, and next steps.
How far in advance should I schedule my ride?
Whenever possible, we recommend requesting transportation as soon as possible or a minimum of 48 hours in advance.
Same-day and short-notice transportation may be available depending on our schedule.
Do you offer same-day transportation?
Yes, when availability allows. For same-day transportation, we recommend calling dispatch at (774) 300-9097 as early as possible.
Can I schedule recurring transportation?
Yes. We can coordinate recurring transportation for dialysis, therapy, rehabilitation, medical appointments, programs, and other regularly scheduled trips.
Do you provide one-way and round-trip transportation?
Yes. Transportation may be scheduled as either a one-way or round trip.
What if I don't know when my appointment will end?
If your return time is unknown, let us know when scheduling. Once your appointment is complete, you or facility staff can contact Blooming Rides dispatch for your return pickup.
Return timing will depend on driver availability, traffic, and other scheduled transportation.
Accessibility & Passenger Assistance
Are your vehicles wheelchair accessible?
Yes. Our wheelchair-accessible vehicles are equipped to safely accommodate passengers who remain in their wheelchairs during transportation.
Do you provide door-to-door assistance?
Yes. Blooming Rides provides assistance beyond curbside transportation, helping passengers safely navigate between the pickup or destination entrance and the vehicle.
Can drivers assist passengers who use walkers or canes?
Yes. Please tell us about the passenger’s mobility and assistance needs when requesting transportation so we can determine the appropriate accommodations.
Can your drivers transfer someone from a bed or chair into a wheelchair?
No. Blooming Rides drivers do not perform physical transfers or operate equipment such as Hoyer lifts, transfer boards, gait belts, or other transfer devices. Passengers who require transfers must be safely transferred into their wheelchair or mobility device by a caregiver, family member, or facility staff before transportation.
Can your drivers assist passengers on stairs?
No. For passenger and driver safety, Blooming Rides does not carry passengers or wheelchairs up or down stairs. Pickup and drop-off locations must have a safe, ground-level accessible route.
Can a caregiver or family member ride with the passenger?
Yes. Caregivers and companions may travel with the passenger. Let us know when requesting the trip so we can plan accordingly.
Services & Service Area
What types of transportation does Blooming Rides provide?
Blooming Rides provides transportation for medical appointments, dialysis and recurring treatments, therapy and rehabilitation, hospital and facility discharges, post-anesthesia transportation, personal errands, family and social outings, senior transportation, and other everyday transportation needs.
What areas does Blooming Rides serve?
Blooming Rides primarily serves Norfolk County and select communities in Worcester, Bristol, and southern Middlesex counties. If you’re unsure whether your pickup or destination is within our service area, call us at (774) 300-9097 and we’ll be happy to check.
Do you provide hospital and facility discharge transportation?
Yes. We provide transportation following discharge from hospitals, rehabilitation centers, skilled nursing facilities, and other care settings.
Do you provide transportation after anesthesia or outpatient procedures?
Yes. Blooming Rides provides post-procedure transportation, including transportation for passengers whose facility requires arrangements for a responsible party or escort. Because facility requirements vary, passengers should confirm their specific discharge requirements before scheduling.
Pricing, Payment & Policies
How much does transportation cost?
Pricing varies based on trip distance, service type, passenger needs, and other trip details. Submit a transportation request or call us for a quote.
Do you accept health insurance or Medicaid?
Blooming Rides currently operates as a private-pay transportation service and does not bill health insurance.
What payment methods do you accept?
We accept major credit and debit cards. Please call to discuss other options.
What is your cancellation policy?
Cancellations made at least 24 hours before the scheduled pickup are eligible for a full refund. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, and no-shows may be charged the full trip cost. Please review our Terms & Conditions for complete cancellation and rescheduling information.
Are your drivers trained?
Yes. Blooming Rides drivers receive certified in passenger assistance and wheelchair securement (PASS), CPR certified, and CORI/SORI cleared, along with driver records cleared and all necessary documentation.
STILL HAVE QUESTIONS?
We're Happy to Help.
Every passenger and every trip is a little different. If you have questions about accessibility, assistance needs, service areas, or scheduling, contact Blooming Rides and we'll help determine the best transportation option for your needs.